Key Features :

• Provides a website live chat, omnichannel inbox, and team collaboration features.
• Offers integration with chatbot platforms like Rasa or Dialogflow.
• Includes automation to avoid repetitive tasks.
• Mobile apps are available.
• Integrations with WhatsApp, Facebook, Instagram, Telegram, Line, SMS, Email, and Slack.
• Features to manage conversations with labels, teams, and contact notes.
• Offers private notes for internal team discussions.
• Provides contact segments for filtering and grouping contacts.
• Includes business hours settings and audit logs.
• Offers live view, conversation reports, agent reports, label reports, CSAT reports, inbox reports, and team reports for analysis.
• Productivity features like keyboard shortcuts, command bar, bulk actions, canned responses, and agent capacity management.