Key Features :

• Offers a shared inbox to manage customer emails, live chats, and self-service articles.
• Includes collision detection to prevent duplicate responses.
• Allows tagging conversations, automating workflows, and using saved replies.
• Provides a knowledge base feature for customer self-service.
• Offers customer history timeline across all channels.
• Provides performance reporting with filters by team members, channels, and tags.
• Integrates with Slack and other tools via Zapier for custom workflows.
• Offers AI drafts, AI assist, and AI summarize features for efficient communication.
• Provides options for multiple inboxes and Docs sites (in paid plans).
• Offers API access and integrations with 100+ apps.